Deposits

Dining Reservations

• Online bookings require card pre-authorisation (£10 pp charge for no-shows or late cancellations).

• Phone or in-house bookings require a £5–£10 pp deposit, depending on booking type.

• Deposits are non-refundable and non-transferable unless approved by management.

Live Music & Events

• Online bookings require card pre-authorisation (£20 pp charge if balance unpaid, no-show, or late cancellation).

• Phone or in-house bookings require a £20 pp deposit upfront.

• Balance is due 1 week before the event (or 4 weeks for Christmas Hoedowns).

• Artist line-ups may change without notice — refunds are not issued solely for artist swaps.

Line Dancing

• Line dancing bookings: full payment upfront, non-refundable.

Large Groups

• Groups of 12+ must pre-order food before visiting.

• No-shows are still charged for pre-ordered meals.

Party Packages

Applies to hen parties, stag parties, and birthday packages.

• £10 pp deposit required to secure the booking.

• Full balance must be paid 7 days before your visit.

• Non-refundable unless approved by management.

• Packages are only confirmed once deposits have cleared.

Payment, Cancellations, No-Shows & Refunds

Payment Policy

• Rodeos BBQ reserves the right to request full or partial payment in advance of preparing or serving any order.
• For certain orders, groups, promotions, or at peak trading times, payment may be required at the point of ordering.
• Orders may not be processed until payment has been received where requested.
• Management reserves the right to refuse service where payment terms are not agreed.

Dining

• Cancel 24 hours+ ahead = full refund.

• Late cancellation or no-show = loss of deposit or £10 pp charge.

Live Music & Events

• If Rodeos cancels: full refund.

• Cancel 3+ days before = refund may be granted at the Sheriff’s discretion.

• After that: no refunds.

• £20 pp charge applies for no-shows (online bookings).

Refunds

• Issued to the original payment method.

• Processed within 3-5 business days.

Western Store Returns & Exchanges

We accept returns within 14 days of receipt for unused items in their original condition and packaging.

• Proof of purchase is required
• Return shipping costs are the responsibility of the customer (unless faulty)
• Refunds will be processed once the item is received and inspected

We reserve the right to refuse returns that do not meet these conditions.

Late Arrivals & Table Time

• Tables are booked for 2 hours (longer for event nights).

• Held for 15 minutes maximum if late — please call ahead to keep your table.

• We’ll always try our best to accommodate you.

Venue Rules & Policies

Guest Numbers

• Groups up to 10 guests are standard.

• We reserve the right to require larger parties to order from our Ranch Gathering Menu; groups of 12 or more are subject to management approval and must submit a pre-order at least 48 hours in advance.

Food & Drinks

• Cooked fresh daily — allergen information available on request, also available on the Matrix, which can be found at the bottom of our website.

• We cannot guarantee 100% allergen-free dishes.

• No outside food or drink allowed onto the premises.

Children

• Welcome, but must be supervised at all times.

• Highchairs are limited — please pre-request when booking.

• Selfie spots and themed décor are not play areas.

• Damage or injury caused by misuse is your responsibility.

House Rules

• Do NOT mount or move the bull or step on the mat unless instructed by staff.

• Bull-riding rules are explained by your server.

• A waiver must be signed before riding.

• Deals and offers must be mentioned when ordering — no refunds once the bill is settled.

Liability & Safety

• Rodeos BBQ is not responsible for lost or damaged belongings.

• Guests are responsible for their own safety when using any facilities or equipment.

• We accept no liability for injuries sustained while riding the bull.

• Management reserves the right to refuse entry or service to anyone intoxicated, disruptive, or behaving unsafely.

Force Majeure

If events outside our control (power cuts, illness, weather, etc.) cause changes or cancellations, Rodeos may amend, postpone, or cancel bookings.
Refunds are at management’s discretion.

Photography & Media

By entering our venues, guests consent to being filmed or photographed for Rodeos marketing and social media.
Don’t want to appear? Just let a Sheriff or staff member know before the event begins.

Zero Tolerance Policy

• We are committed to providing a safe, welcoming, and enjoyable environment for all guests and staff.

• We operate a strict zero tolerance policy towards any behaviour that negatively impacts others’ experience.

• This includes raising voices, shouting, or aggressive behaviour towards staff or other guests.

• Physical aggression of any kind, including pushing, threatening gestures, or intimidation, will not be tolerated.

• Excessive intoxication resulting in disruptive or unsafe behaviour is not permitted.

• Harassment, discrimination, or inappropriate conduct towards staff or guests is strictly prohibited.

• Ignoring staff instructions or refusing to comply with venue policies will result in action being taken.

• Damage to property or misuse of venue facilities is not permitted.

• Any behaviour that makes others feel uncomfortable, unsafe, or disrupts the running of the venue will not be tolerated.

• Any individuals displaying such behaviour may be refused service and asked to leave immediately.

• Management reserves the right to take further action, including banning individuals from returning to the venue.

By booking, you agree to the Sheriff’s Rules, Privacy Policy, and Refund Policy at RodeosBBQ.co.uk.